Privacy Policy (effective as of 01-01-2022)

PivotPlay (“Company,” “we,” or “us”) respects your privacy and values having you come to visit. Our Privacy Policy governs your access to and use of pivotplay.co (the “Website”) as well as explains how we collect, safeguard and disclose information that results from your use of our website. We do not publicise, share or sell any of your information to third parties. 

Please read the Privacy Policy carefully before you use the Website. When navigating and using pivotplay.co, you agree to the collection and use of information in accordance with this policy. 

Information Collection & Use

When you visit us, we learn certain information about you during your visit (i.e. filling out forms, search queries, providing feedback or comments, communicating information when ordering a product via the Website, etc). We use information you provide to us to deliver the requested product and/or service, improve our overall performance, and provide you with offers, promotions, and other information. We collect several different types of information for various purposes to provide and improve our service to you.

Types of Data Collected

Personal data

  • While navigating www.pivotplay.co, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to, email address, name, contact number, address, location, cookies, and other usage data.
  • We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

  • We may also collect information that your browser sends whenever you visit or access www.pivotplay.co by or through any device.
  • This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • This Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

  • We may use and store information about your location if you give us permission to do so. We use this data to provide features, improve and customise our service to you.
  • You can enable or disable location services when you use our website at any time by way of your device settings.

Tracking Cookies Data

  • We use cookies and similar tracking technologies to track the activity on our website and we hold certain information.
  • Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our service.
  • You can manage your preferences by choosing to disable or selectively turn off our cookies or third-party cookies in your browser settings. In other words, you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. 

Retention of Data

We may retain your information and the content of any communication with us for as long as is necessary for the purposes set out in this Privacy Policy. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. 

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of the Website, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Disclosure of Data

We do not sell, rent, or lease any information collected whether automatically or through your voluntary action. We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.

We may disclose personal information that we collect or you provide to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.

We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.


We use third-party services for payment processing (e.g. payment processors). We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. All payment gateways offered on the Website, including bank transfers are based on the bank’s terms and/or those of the third-party payment processors. 

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

The Website is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If you believe that we might have any information from or about a child under 13, please contact us. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. The date the privacy policy was last revised is identified at the top of the page. You are advised to review this Privacy Policy periodically for any changes. 

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: enquiry@pivotplay.co

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